Cloud Call Center Management suit

Cut costs, improve productivity, and Increased service levels with our Call Center Solutions be it inbound, outbound or Blended.

Total Telecom & contact center management tool Galaxy Pro is built on a Unique T2C2M framework, which helps Contact Centers and Enterprises to achieve superior collaboration competence. Galaxy is an Out-of-Box suite for the industry to deal with their personnel, department, customers,processes and performance parameters. The future-ready solution incorporatessophisticated all-in-one functionality and ensures business availability whilesimplifying customer interaction management.

I have listed some of the features in the table below for your ease. Please do let us know if we could provide you are brief demo.

Description	Model
Channels	Dedicated (as per Requirement)
Support	24/7
PBX Functionality Call Transfer, Call Conference, Hold,Mute	Available
Omni Channel Platform (email, SMS, Social Media)	Available
API Integration	Available (Call, Recording, Disposition and more) with your existing DB, ticketing tool etc
User Management	Available
Campaign Management	Available
Live User Monitoring	Available
User Performance Metrics	Available
Call Forwarding	Available
Call Recording	Available
Call Management	Available
Live Call Monitoring	Available

Cloud Telephony

Transform your business with Cloud Communication Services. This will empower your business by allowing your employees to work from anywhere, connect and collaborate with an all-in-one business communication platform which can be accessed from any digital device. This also empowers you with data-driven insights so that you can deliver exceptional customer experience and increase your employee productivity.